Terms and Conditions

  

These Terms and Conditions govern the procedures and conditions for making, confirming, modifying, and cancelling reservations at the “Vratsata” Restaurant (hereinafter referred to as the “Restaurant”), as well as the terms for using the Restaurant’s services.

 

By making a reservation, the Customer accepts and agrees to these General Terms and Conditions.

 

The Restaurant reserves the right to update these terms and conditions by publishing the changes on its official website or on-site at the establishment.

 

Restaurant “Vratsata,” Vratsa, is managed by the company “ALPINЕ PROPERTY GROUP” Ltd.

 

Information:

 

“ALPINЕ PROPERTY GROUP” Ltd.

 

UIC 206216850

 

Address: Sofia, 1415, Vitosha District, 28 Mavrovets St.

 

RESERVATIONS AND ACCOMMODATIONS

 

1. RESERVATION POLICY

 

Reservations at Vratzata Restaurant can be made in one of the following ways:

 

– via the reservation form on the website https://vratsata.bg;

 

– via email: restaurant@vratsata.bg;

 

– via the reservation form on the restaurant’s Google profile

https://share.google/dBsuRX875YIZWpxRW;

 

– by phone at 0894331232;

 

– in person at the restaurant.

 

The management of Vratsata Restaurant undertakes to provide the services requested and paid for by the Customer via online reservation in full quantity and quality, in accordance with the information provided by the Customer via the reservation form regarding: the Customer’s name, date, time period, and number of guests.

 

All of the Customer’s requests, entered in the “Comments” field of the reservation form, will be accommodated whenever possible.

 

CONFIRMED RESERVATIONS. CANCELLATIONS.

 

A reservation is considered valid upon receipt of confirmation from the Restaurant.

 

If the Customer is more than 15 minutes late for the scheduled reservation time, the Restaurant has the right to cancel the reservation and offer the table to other customers.

 

For reservations of more than 16 people, a preliminary menu request must be submitted and agreed upon with a representative of the Restaurant. In such cases, the Restaurant reserves the right to require the Customer to pay a deposit equal to the value of the pre-ordered dishes at the price listed on the menu. The Restaurant has the right to retain the paid deposit if the Customer cancels the reservation less than 8 hours before the reservation date. If the cancellation is made before the deadline, the Restaurant will refund the amount using the same payment method used for the reservation.

 

TERMS OF USE FOR THE RESTAURANT’S SERVICES

 

Pets are not permitted on the Restaurant’s premises.

 

Smoking is not permitted on the Restaurant’s premises, except in designated areas.

 

Restaurant guests are obligated to treat the property of the Restaurant, as well as that of the “Dom na Alpinista” Hotel to which the Restaurant is attached, with the care of a good steward.

 

The costs of replacement or repair of any loss or damage to the Restaurant, as well as to the “Dom na Alpinista” Hotel to which the Restaurant is attached, their furnishings, as well as in the courtyard area, caused during the stay, shall be borne by the guests who caused them, and the responsible persons will be charged for the amount of the cost of the damaged property.

 

It is prohibited to remove furniture and items belonging to the Restaurant and the “Dom na Alpinista” Hotel from the building.

 

It is prohibited to bring in food and alcohol purchased outside the Restaurant.

 

The Restaurant prohibits its Customers from carrying firearms, cold weapons, ammunition, knives, blades, or weapons of any kind on the Restaurant’s premises. Guests who do not comply with these rules will be asked to leave the Restaurant.

 

The Restaurant is not liable for damage to or loss of money, valuables, securities, jewelry, or other items belonging to its customers.

 

The Restaurant has a limited number of parking spaces, and advance reservations for parking are not available.

 

The Restaurant shall not be liable for any damage caused to vehicles owned by Customers by third parties, natural disasters, or other circumstances beyond the Restaurant’s control.

 

The use of the Restaurant’s parking spaces by persons who are not registered or who do not use the Restaurant’s services is prohibited.

 

Customers are prohibited from moving tables, chairs, and other items within the Restaurant’s interior, as well as from placing any objects for decorative or other purposes.

 

Guests are required to comply with all legal and generally accepted standards of conduct during their stay at the Restaurant. Management reserves the right to ask any Customer to leave the Restaurant immediately in the event of a violation of the terms and conditions set forth in these rules.

 

Hosting Events

 

The Restaurant reserves the right to host events on its premises.

 

A written request to host an event, submitted to the Restaurant, must include the following details: date of the event, nature of the event, time frame for each date, duration, number of participants, number of hotel rooms required to accommodate event participants (if necessary), number of parking spaces required, specific services requested, and specific needs that would require advance preparation, etc.

 

All inquiries should be sent to the following email addresses: reception@domnaalpinista.bg, restaurant@vratsata.bg

 

All terms, agreements, specifications, obligations, and rights of both parties shall be set forth in a contract between the Restaurant and the Client.

 

RIGHTS AND OBLIGATIONS OF THE PARTIES

 

The Restaurant undertakes to provide the Customer with the full scope of the services ordered and paid for by the Customer.

 

The Restaurant shall not be liable for damages caused by the actions of third parties.

 

Amounts for services ordered but not used in whole or in part due to the Customer’s fault are non-refundable.

 

The Customer is responsible for reviewing the Restaurant’s “Privacy Policy,” available on the Restaurant’s website, and for complying with all rules and obligations described in the document.

 

All costs for material damage caused to the Restaurant shall be borne by the Customer.

 

The Restaurant reserves the right to change the information on this page and the general terms and conditions at any time.

 

When a Customer makes a reservation, it is deemed that they have read these general terms and conditions and agree to them. Reservations made by phone, email, or through our website are considered to constitute a contractual relationship.

 

The Restaurant shall not be liable for failure to fulfill obligations due to extraordinary circumstances (force majeure), including natural disasters, government restrictions, accidents, and others.

 

For all disputes and legal issues not covered by these General Terms and Conditions or the Privacy Policy, as well as those arising in connection with the use of the Restaurant’s website, the laws of the Republic of Bulgaria shall apply.